Outlook additional mailbox not updating

Note: If your admin only recently provided you access to a shared mailbox, it may take a short time before the shared mailbox will automatically appear in your Outlook profile.If the shared mailbox doesn't automatically appear, you might need to restart Outlook to see it.A shared mailbox can be a practical solution for any business with groups of people working from different locations.With the right permissions, any person in a group can access a shared mailbox that appears in their address book.As an owner, however, you can at least help the users to whom you’ve granted folder access permissions.Check out this knowledge base article I found in the West Virginia University knowledge base.

Sometimes I can remove the mailbox and re-add it and it starts working but not always.The content and emails in the mailboxes are not refreshed, i.e.only the old emails are shown, and new emails are not downloaded to Outlook, even though the status bar stated that the folder is updated.Resolution 1: Clear Offline Items Most Exchange account configured in Outloook has Cached Exchange Mode enabled by default to allow user to continue working with Outlook when offline in addition to improve the performance.When the items in Outlook is mismatched with online version, the cached items may be corrupted.When someone “owns” a large Shared Mailbox account (e.g., having many large attachments), or if a user has extensive privileges to a Shared Mailbox account, the local online cache (OST file) of their Outlook client can grow to considerable size.

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